FAQ's

  • Q- How much is shipping?A- Shipping is $14.99. Free Shipping for purchases $75 or more
  • Q- How long does shipping takes? 
  • A- All orders are shipped within 1-3 business day
  • Q- Where is my order?
    A-     You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
  • Q- What is my tracking number?
    A-     This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.
  • Q - I've lost my tracking number. What can I do?
    A-     Simply contact us at Support@Wellness-Shop.co with your full name and mailing address, and we will resend your confirmation number.
  • Q- How can I make changes to my order?
    A-     If you need to make changes to your order you will need to contact us within 3 hours of placing the order.
  • We Can Change: 
  • - Your delivery details
  • - Your name
  • - Your email
  • - Your phone number
  • Q- How can I cancel my order?
  • A- You must contact us immediately no later than 3hrs after placing order.
    -We cannot cancel your order once it has already been shipped.
  • Q - What is your return policy?
    A:    Please see our refund and Return Policy by clicking on this link:[PASTE YOUR RETURN POLICY LINK]
  • Q- Who do I contact if there's something wrong with my order?
    A:    If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to Support@Wellness-Shop.co
  • How Does Red Light Therapy (Photobiomodulation - PBM) work? A- Photobiomodulation, commonly known as Red Light Therapy, operates on the principle of cellular photostimulation. When cells are exposed to specific wavelengths of light, particularly red light at 660 nm and near-infrared light at 850 nm, a cascade of mitochondrial events is triggered. This process culminates in the enhanced production of adenosine triphosphate (ATP), the energy currency of the cell. The scientific literature robustly supports that such stimulation leads to a myriad of health benefits including, but not limited to, augmented collagen synthesis, diminished oxidative stress, expedited muscle recuperation, and an overall enhancement in cellular function and health.
  • Q- How many sessions are needed for Red Light Therapy - PBM?      A- The frequency and total number of sessions required are contingent upon the individual's objectives and baseline condition. Acute an chronic conditions typically demonstrate improvement with consistant daily usage to start to achieve noticeable benefits.  Athletes or individuals with heavy physical demands might find optimal benefits from 5 to 7 sessions per week to support recovery and performance. Maintenance sessions of at least twice a week are needed until their goals are met
  • Q- Are there any side effects or contraindications to Red Light Therapy - PBM?                                                      A- Photobiomodulation therapy is distinguished by its non-toxic, non-invasive nature, boasting an absence of adverse effects, making it a safe option for a broad demographic. However, certain conditions, including pregnancy, epilepsy, the presence of active cancer lesions, and the use of photosensitizing medication, are recognized contraindications for this therapy.
  • Q-  What is recommended for post-treatment Red Light Therapy - PBM? A- For optimal light penetration and efficacy, it is suggested to expose as much skin as possible during treatment, although complete nudity is not mandatory. Prior to sessions, it is advisable to remove jewelry and minimize the use of makeup or lotions that could potentially block light. Hydration plays a pivotal role in the treatment's success, thus, adequate water intake is emphasized. Post-session, maintaining hydration is equally crucial to support the enhanced cellular activity and recovery.
  • Q- How do I know Red Light Therapy - PBM is working?     A- Markers such as alleviation in pain (for both acute and chronic conditions), visible improvements in scar appearance, skin texture and tone enhancements, sleep quality, day-to-day energy levels, and post-exercise recovery times serve as tangible indicators of the therapy's success.
  • Contact us
  • If we still haven't managed to answer your question please feel free to contact us at Support@Wellness-Shop.co and we'll get back to you within 24hrs!
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